Refund policy

📍 Address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States
📞 Phone: +1 (307) 400-2370 / +1 (307) 400-2478
📧 Email Support: osmorti.llc@graaphy.us
🌐 Website: https://graaphy.us
🕒 Shipping Time: 7–15 business days

1. Return Policy

You may request a return within 30 days from the delivery date.

To be eligible for a return:

  • The item must be unused and in the same condition you received it.

  • The item must be in its original packaging.

  • A receipt or proof of purchase is required.

Items that cannot be returned:

  • Gift cards

  • Personalized or custom-made products

  • Health and personal care items (if opened)

  • Sale or clearance items

2. Return Process

To initiate a return, please contact us at:
📧 Email: osmorti.llc@graaphy.us
📞 Phone: +1 (307) 400-2370

Please provide:

  • Your order number

  • Reason for return

  • Clear photos (if the item is damaged or defective)

Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

3. Refund Policy

Once we receive and inspect your return:

  • We will notify you by email.

  • If approved, your refund will be issued to your original payment method within 5–10 business days.

If your refund is delayed or missing:

  • Check your bank account again.

  • Contact your credit card company or bank.

  • If you still haven’t received your refund, please contact us.

4. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect item shipped

To request an exchange, email us within 30 days of receiving the item.

5. Late or Missing Orders

If you haven’t received your order after 7 business days from shipping, please contact us. We will help track your package or resend it if necessary.

Thank you for shopping at Graaphy.us!
Your satisfaction is our priority.